Privacy Policy

Welcome to Idle Mate (the "Platform"). We value your privacy and the protection of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information. Please read it carefully. If you do not agree with this Policy, please do not use the Platform.

The controller of your personal data is the company that operates the Platform. To contact the controller, please use the "Contact Us" feature within the App.

We follow the principle of "minimum necessary collection" and only use relevant data to provide our services, manage security, and cooperate with investigations as required by law. We may collect your information in the following ways:

• Account information: nickname, email address, phone number, profile photo, and similar information provided when you register or use the Platform's services, used for identity verification, service notifications, and customer support.
• Derived information: data automatically collected by our systems, such as IP address, device model, operating system version, App version, and access times, used for account security, detecting abnormal logins, preventing misuse, and technical troubleshooting.
• Booking information: records of booking requests between a Seeker and an Idle Mate, including creation, acceptance, decline, confirmation, and cancellation, used to provide booking services, handle disputes, and support customer service.
• Booking message content: messages exchanged between the two parties during a booking, along with the time sent and sender information, used to help confirm booking details, handle disputes, and cooperate with legal investigations when required.
• Social network information: when you link a social media account, we may collect your social media name, account, email address, and profile photo.

We use your information to provide a safe, smooth, and personalized service, including:

• Account management: sending account-related notifications, such as updates to our Terms or policies.
• Service delivery: processing bookings, sending booking notifications, and review reminders, among other Platform services.
• Service improvement: analyzing how you use the Platform to optimize features and the user experience.
• Communicating with you, including customer support, itinerary notifications, Platform announcements, and marketing information.
• Detecting and preventing improper or unlawful activity.

We may disclose your information under the following circumstances:

• Legal requirements or protection of rights: to respond to legal proceedings, investigate violations, or protect the rights of the Platform and its members, we may disclose necessary information as required by law, including IP addresses, device information, booking records, message content, and activity logs. The Platform will only provide such information to the extent permitted or required by law.
• Business transfers: in the event of a merger, acquisition, or other business transaction involving the Platform, your information may be transferred as part of that transaction.
• Third-party service providers: we may share information with third parties who help operate the Platform, such as data analytics, customer support, hosting, and marketing providers.

We implement administrative, technical, and physical measures to protect your personal data, including account verification, IP and device information logging, booking records, and complete activity logs, to help reduce the risk of misuse. However, please note that no security measure can guarantee complete protection against risk.

• Access and correction: you may access and request corrections to the personal data we hold about you.
• Deletion: you may request the deletion of your account and related data.
• Restriction of processing: you may request that we restrict our processing of your personal data.

• Member account information and interaction records are retained on the Platform's systems to provide our services.
• Activity logs are retained for the period required by applicable law and Platform policy.
• Historical data may be anonymized and used for analysis and statistics, without being linked to a member's identity.

If you have any questions about this Privacy Policy, please use the "Contact Us" feature within the App.

Company name: Micro Coffee Station Corp. Ltd.